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05 — Care & Operations · 7 services · from $45/mo

Shipped is not finished. We keep it alive.

Launching is the easy half. Sites rot: dependencies go stale, certificates expire, plugins break, performance drifts, and a security patch nobody applied becomes the reason your Monday is ruined. Our monitoring checks all of it continuously — uptime, vitals, patches, backups — and an engineer acts on what it flags. That is how a plan this thorough costs what a plugin subscription used to.

Start a projectSee the 7 services

The problem

Something is live and nobody owns it. The developer who built it has moved on, updates haven't been applied in months, nobody's watching uptime, and you'll find out it's broken when a customer tells you.

What changes

  • Updates, backups and security patches applied every month without asking
  • Uptime monitored around the clock — we know before your customers do
  • A named contact, with support coverage agreed in writing
  • Performance and Core Web Vitals held at target instead of quietly drifting

7 services

Everything in care & operations.

Each one priced from the smallest honest version of it. The line item you pick pre-fills the enquiry form, so you don't have to explain twice.

01

from $99/mo

Website care plan

Updates, backups, security patches and monitoring — so your site never quietly rots while you're busy.

What you get

  • Monthly dependency, plugin and platform updates
  • Automated backups, tested by actually restoring them
  • Security patching and malware scanning
  • Uptime monitoring with alerts to us before you notice
  • 30 minutes of small edits each month for one basic website; no rollover
Timeline
Monthly · 30 days’ cancellation notice
Good for
Any live site without someone whose job it is to look after it.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

One basic website and 30 minutes of small edits per month, without rollover. Automated monitoring is continuous; human replies are within 24 hours, with no fixed resolution guarantee. Larger changes are quoted separately.

02

from $119/mo

Application support & SLA

A named team behind your live product, with a written response time and out-of-hours cover.

What you get

  • Written SLA with response and resolution targets
  • Bug triage and fixes, prioritized with you each week
  • Dependency, framework and security updates kept current
  • Error tracking and performance monitoring watched by a human
  • A monthly call and a written summary of what happened
Timeline
Monthly · 30 days’ cancellation notice
Good for
SaaS products and web apps with customers depending on uptime.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

The supported application, included effort, coverage hours, and response and resolution targets are written into your individual support agreement.

03

from $179

Performance & Core Web Vitals

Make it fast — measured on the cheap phones and slow networks your customers actually use.

What you get

  • Field data from real users, not just a lab score you can game
  • LCP, INP and CLS diagnosed to the specific cause
  • Images, fonts, scripts and third-party tags brought under control
  • Caching and delivery configured properly at the edge
  • Before and after numbers, with a budget so it stays fixed
Timeline
1–3 weeks
Good for
Sites failing Core Web Vitals or losing users on mobile.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

We agree the page templates and fixes covered. Lab results and available real-user field data are reported separately; field improvements take time to appear.

04

from $45/mo

Security, backups & uptime

Continuous monitoring, hardened configuration and backups that have actually been tested.

What you get

  • 24/7 uptime and certificate expiry monitoring
  • Security headers, WAF and access hardening
  • Off-site encrypted backups with verified restores
  • Vulnerability scanning and patch management
  • An incident response path with a named contact
Timeline
Monthly · 30 days’ cancellation notice
Good for
Anyone whose business stops when their site does.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

We specify backup frequency, restore checks, hardening, and incident coverage. Existing care coverage is credited in the scope so you do not pay twice for the same work.

05

from $279

Cloud, DevOps & migration

Move off the hosting that's failing you, and set up deploys that don't need a brave volunteer.

What you get

  • Migration planned and rehearsed — with a rollback that works
  • CI/CD so deploys are boring and repeatable
  • Infrastructure as code, environments separated properly
  • Logging, metrics and alerting wired to real thresholds
  • Cost review — most cloud bills have obvious waste in them
Timeline
1–4 weeks
Good for
Teams on hosting they've outgrown, or deploying by hand.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

The quote specifies environments, migration boundaries, rollback, and handover. Infrastructure and platform charges are separate.

06

from $349

Rescue & takeover

A stalled or abandoned build, assessed honestly and then either finished or replaced — your call, with real numbers.

What you get

  • Code and infrastructure audit with a written verdict
  • An honest recommendation: finish, refactor, or restart — and why
  • Critical bugs and security holes fixed first
  • Access, keys and accounts recovered and documented
  • A costed plan to get it live, with no blame attached to anyone
Timeline
2–6 weeks
Good for
Projects where the previous developer stopped answering.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

The starting scope is an assessment and agreed initial fixes. Further repair or rebuilding is priced after the assessment, with your approval.

07

from $449/mo

Fractional CTO

Senior technical judgement on retainer — architecture, hiring, vendors and roadmap, without a full-time salary.

What you get

  • Architecture and technology decisions made with you, in writing
  • Code and security review of whoever is building for you
  • Technical hiring: role definition, screening and interviews
  • Vendor and contract review before you sign something expensive
  • A standing weekly slot, plus availability when something is on fire
Timeline
Monthly · 30 days’ cancellation notice
Good for
Non-technical founders making decisions they can't yet evaluate.
Request a written quote

Tell us what you need and we'll reply in writing within 24 hours with whether we can do it, what it costs and how long it takes. Or book a call and we'll talk it through.

The agreement specifies meeting and advisory capacity, availability, and review work. Implementation is quoted separately.

Our guarantee

Clear terms before work begins.

Hiring a studio you found on the internet is a leap. These exist so it isn't one — every promise below is written into the scope document you sign.

01

“What if they take my money and produce something terrible?”

14-day build refund

The 14-day refund window starts when we deliver the first build version. If you reject that version within the window, we refund the studio build fee in full. Third-party purchases are separate. This build guarantee does not apply to monthly care or other retainers.

02

“What if the bill doubles halfway through?”

Fixed price, in writing

You approve one number before anything starts and it does not move. If the scope changes mid-project, the document changes first and you approve the difference — nothing lands on an invoice you haven't already seen.

03

“What if I'm trapped with them forever?”

You own all of it

The code and content we create are yours, and you control your domain and accounts. Third-party software retains its own licence terms. Your scope records what is transferred at handover.

04

“What if I want out of the retainer in month three?”

No lock-in on monthly plans

Every retainer is monthly and cancels with 30 days' notice. Lock-ins exist to protect agencies from their own churn — we'd rather earn the renewal each month.

How it runs

What working with us on care & operations looks like.

  1. 01

    Take inventory

    What's running, on what, with which keys and which dependencies. Most handovers arrive with at least one thing nobody knew was in production.

  2. 02

    Stabilise

    Backups verified, monitoring wired, security patches applied, secrets rotated. Everything urgent cleared before the retainer settles into routine.

  3. 03

    Run the month

    Scheduled updates, uptime checks, and the editing allowance in your agreement. Basic website care includes 30 minutes of small edits per month, without rollover.

  4. 04

    Report

    A monthly summary: what was updated, what broke and was fixed, what's degrading and should be dealt with before it becomes urgent.

Questions

Care & Operations, answered.

Can you maintain something you didn't build?

Yes — that's most of what we look after. There's a one-off onboarding audit first so we know what we're inheriting, and we'll be straight with you if what you have is beyond economic repair.

What's included in the hours?

Content edits, small feature tweaks, bug fixes, plugin and dependency updates. Anything larger gets quoted as a project — and we'll tell you which side of the line something falls on before doing it, never after.

How fast do you respond when something's down?

Basic care includes automated monitoring and a human reply within 24 hours. It does not include continuous human staffing or a fixed resolution time. Application support coverage and response targets are scoped separately.

Am I locked into a contract?

Monthly, cancel any time with thirty days' notice. Lock-ins exist to protect agencies from their own churn, and we'd rather earn the renewal.

The other families

Care & Operations

Need care & operations? Tell us what's broken.

Describe the situation in plain words. You'll get a written reply within 24 hours with whether we can help, what it costs and how long it takes — and if a cheaper service on this site fits better, that's the one we'll point at.

Request a written quoteSee all pricesBook a one-to-one call

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